Research

Trinh, E. N. & Lee Cunningham, J. (2026). Humanizing the Frontlines: Individuating Connections Reduce Customer Mistreatment. Organizational Behavior and Human Decision Processes. https://www.sciencedirect.com/science/article/pii/S0749597826000440

Trinh, E. N., Thio, N., & Klein, N. (2026). Conversations About Boring Topics Are More Interesting Than We Think. Journal of Personality and Social Psychology, 130(6), 1167–1189. https://doi.org/10.1037/pspi0000521.
Full Paper: https://www.apa.org/pubs/journals/releases/psp-pspi0000521.pdf

Trinh, E. N., Schertz, K. E., & Kross, E. (2025). Do you have a minute? The cognitive and emotional consequences of self-disclosures at work. Emotion, 25(8), 1997–2009. https://doi.org/10.1037/emo0001539

Bradley, C. M., Greer, L. L., Trinh, E., & Sanchez-Burks, J. (2024). Responding to the emotions of others at work: A review and integrative theoretical framework for the effects of emotion-response strategies on work-related outcomes. Academy of Management Annals, 18(1), 3-43. https://doi.org/10.5465/annals.2022.0044

Lambert, B., Caza, B. B., Trinh, E.N., & Ashford, S. (2022). Individual-centered interventions: Identifying what, how, and why interventions work in organizational contexts. Academy of Management Annals, 16(2), 508-546. https://doi.org/10.5465/annals.2020.0351